Sales · Cybersecurity · Analytics
Sales professional blending technical expertise in Cybersecurity and Business Analytics with a proven track record driving revenue growth, customer satisfaction, and data-informed decisions.
At Smart Energy Answers, I work as an AI Development Intern, supporting a range of Artificial Intelligence, digital marketing, and business optimisation initiatives within the renewable energy sector. My responsibilities included researching emerging AI technologies, machine learning trends, and prompt engineering techniques to identify opportunities for innovation and operational improvement.
I contributed to Answer Engine Optimisation (AEO) projects designed to enhance the company's visibility across AI-powered platforms such as ChatGPT, Google Gemini, and Perplexity. I also utilised HubSpot CRM and analytics tools to analyse customer engagement, monitor competitor activity, and generate insights that supported strategic decision-making.
Working closely with sales, marketing, and technical teams, I assisted in streamlining OpenSolar proposal workflows, improving process efficiency, and enhancing customer-facing documentation. This experience strengthened my skills in data analysis, problem solving, research, cross-functional collaboration, and the practical application of AI technologies in a commercial business environment.
At Samsung Electronics, I work closely with customers to understand their device needs and provide suitable product recommendations across smartphones, tablets, smartwatches, and the wider Samsung ecosystem. I focus on delivering personalised solutions by aligning products with each customer's lifestyle, budget, and usage requirements.
I actively demonstrate product features and ecosystem integration, helping customers understand how devices such as smartphones, wearables, and accessories connect seamlessly to improve productivity and everyday convenience. This approach has supported increased customer confidence and higher-value purchases through solution-based selling.
In addition to sales, I provide hands-on technical support, including device setup, data transfer, software updates, troubleshooting, and basic diagnostics. I assist customers with warranty processes, service bookings, and escalated concerns, ensuring issues are handled efficiently and professionally.
I maintain a 95%+ concern resolution rate by applying strong problem-solving skills, clear communication, and a customer-first approach. I also handle difficult situations with patience and professionalism, ensuring a positive experience even in high-pressure or complaint scenarios.
At Harvey Norman Computers, I worked in a fast-paced retail and technical environment, assisting customers in selecting laptops, accessories, warranties, software, and technical services tailored to their personal, study, and business needs. I focused on understanding each customer's requirements and providing practical, value-based solutions rather than just selling products.
I consistently exceeded sales KPIs by 10–30% for six consecutive months by applying strong product knowledge, effective communication, and consultative selling techniques. I also contributed to increased store revenue through upselling and cross-selling complementary products such as accessories, protection plans, and software bundles.
In addition to sales, I delivered hands-on technical support, including software recovery, operating system reinstallation, BIOS updates, virus removal, and troubleshooting across Windows, macOS, and Android devices. I handled customer issues efficiently, ensuring minimal downtime and high satisfaction.
I built strong customer relationships through clear communication, honest recommendations, and reliable after-sales support, which helped improve repeat business and customer trust. I also assisted with product demonstrations, setup guidance, and educating customers on how to use and maintain their devices effectively.
Working in a high-pressure retail environment, I developed strong time management, problem-solving, and multitasking skills while maintaining attention to detail and professionalism. I collaborated with team members to meet store targets, support daily operations, and maintain a high standard of customer service.
At H&M, I worked as a Sales Advisor in a busy retail environment, supporting customers with product selection, styling advice, fitting room support, and general enquiries.
This role helped me build strong communication, teamwork, and customer service skills while supporting sales through complementary product recommendations and professional customer support.
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Illustrative trajectory — scope, technical depth & responsibility across roles, not a literal measured metric.
Designed and implemented a Membership Inference Attack (MIA) simulation framework to evaluate privacy vulnerabilities in ML models. Built end-to-end pipelines using Python to train shadow models and assess inference accuracy, demonstrating applied security research and ethical decision-making.
End-to-end analytics project supporting member engagement and operational efficiency. Developed Regression, Classification, and Clustering models to uncover retention drivers and forecast engagement, with interactive Power BI / Tableau dashboards for stakeholders.
Led the rollout of Answer Engine Optimization (AEO) strategies to improve visibility across AI-powered and generative search platforms. Conducted content audits, refined site structure, schema markup, and FAQ content, and partnered with marketing and technical teams to build AI-friendly content frameworks — strengthening answer relevance and search accessibility for renewable energy products and services.
Designed and standardized solar proposal templates in OpenSolar, configuring system products, financing options, and pricing structures to match company branding and customer needs. Streamlined workflows with sales and technical teams to cut manual data entry, reduce preparation time, and maintain accuracy through ongoing QA checks before customer delivery.
A film photography portfolio built from scratch — This is my personal hobby project featuring disposable camera shots across Australia and hopefully beyond. Features a mosaic gallery grid, hover light-leak effects, a fullscreen lightbox with keyboard navigation, and a CSS film-grain aesthetic throughout.
Open to opportunities in tech sales, cybersecurity, and business analytics. Feel free to reach out.